In the menu below you will find frequently asked questions and answers on the purchase of GPI credit(s) and the operation of the GPI. If your question is not listed, please contact us.
The moment you have purchased a GPI credit, it will be added to your account. In your company environment you will find the GPI credits on the ‘GPI credits’ page. As a candidate you see the GPI credits at the bottom of the 'My overview' page.
They are not actual codes (not a series of numbers) and you do not have to enter a code anywhere before you want to start the instruction. The moment you start the test, a GPI credit will be deducted from your credit in the background. When inviting a candidate, a GPI credit is automatically deducted from your account.
You will have the option to pay on account from 12 GPI credits. This must first be approved before you are allocated the GPI credits. This takes a maximum of 48 hours (on working days).
Yes, you will always receive an invoice by email. If you are registered with us as a company, you will also find the invoices in your account under 'Other' and 'Invoices'.
Contact our customer service team via support@explainsafe.nl. Please state the email address you use to log into the GPI account and attach a payment specification from the manual transfer.
The validity of a GPI credit is one year (12 months). After that, the GPI credit expires and can no longer be used.
You need a GPI credit to take the GPI test or to send an invitation. With one invitation (or GPI credit) a candidate is given three attempts to pass the GPI test.
A GPI credit costs 8.75 euros excluding VAT. With one GPI credit, a candidate is given three attempts to pass the test.